Hi all, Some issue in OTRS I have configured OTRS and it seems to work fine however two options I cant find I am sure these are small things but I wish some one can help me with it 1 when ever a ticket comes in to otrs the latest ticket is displayed at the bottom of the page is there a way so that any ticket which comes in is displayed at the top of the page 2 In customer.pl once logged in is there a way to modify search parameters with specified queue 3 There is this issue in customer ticket view that all the correspondence comes in tree view and not listed down so I can view all the history of ticket in one Like this is what I get what is required is to modify this so I can view them all in one go Zoom Ticket#: 200709101096 Age: 2 hours 51 minutes 4 Print <http://otrs.pixsense.com/otrs/customer.pl?Action=CustomerTicketPrint&Ticket ID=141> Created: 09/10/2007 11:13:43 5 |-->customer <http://otrs.pixsense.com/otrs/customer.pl?TicketID=141&Action=CustomerTicke tZoom&ArticleID=396> (webrequest) 09/10/2007 11:13:43 |-->system <http://otrs.pixsense.com/otrs/customer.pl?TicketID=141&Action=CustomerTicke tZoom&ArticleID=397> (email-external) 09/10/2007 11:13:43 |-->customer <http://otrs.pixsense.com/otrs/customer.pl?TicketID=141&Action=CustomerTicke tZoom&ArticleID=398> (webrequest) 09/10/2007 11:15:04 |-->system <http://otrs.pixsense.com/otrs/customer.pl?TicketID=141&Action=CustomerTicke tZoom&ArticleID=399> (email-external) 09/10/2007 11:15:04 |-->system <http://otrs.pixsense.com/otrs/customer.pl?TicketID=141&Action=CustomerTicke tZoom&ArticleID=400> (email-notification-ext) 09/10/2007 11:15:05 |-->agent <http://otrs.pixsense.com/otrs/customer.pl?TicketID=141&Action=CustomerTicke tZoom&ArticleID=401> (note-external) 09/10/2007 11:16:58 |-->agent <http://otrs.pixsense.com/otrs/customer.pl?TicketID=141&Action=CustomerTicke tZoom&ArticleID=402> (note-external) 09/10/2007 11:18:49 |-->customer <http://otrs.pixsense.com/otrs/customer.pl?TicketID=141&Action=CustomerTicke tZoom&ArticleID=403> (email-external) 09/10/2007 11:36:02 |-->system <http://otrs.pixsense.com/otrs/customer.pl?TicketID=141&Action=CustomerTicke tZoom&ArticleID=404> (email-external) 09/10/2007 11:36:02 |-->>>customer <http://otrs.pixsense.com/otrs/customer.pl?TicketID=141&Action=CustomerTicke tZoom&ArticleID=405> (webrequest) 09/10/2007 11:38:44 |-->system <http://otrs.pixsense.com/otrs/customer.pl?TicketID=141&Action=CustomerTicke tZoom&ArticleID=406> (email-external) 09/10/2007 11:38:44 6 Mujtaba Karim Customer Support Manager PixSense Inc. 172/P 3rd Floor Block-2 PECHS Tariq Road Karachi 75400 Pakistan C: 92.300.821.8601 | F: 92.21.432.2721-4 | E: mailto:mkarim@pixsense.com mkarim@pixsense.com http://www.pixsense.com/ www.pixsense.com