[otrs] RE: otrs Digest, Vol 15, Issue 6

Thanks for the link Martin, but I am not having any luck opening it: ------------------------------ Message: 4 Date: Fri, 01 Oct 2004 18:47:27 +0200 From: Martin Edenhofer Subject: Re: [otrs] Phone View - Text Templates? To: "User questions and discussions about OTRS." Message-ID: <415D8A1F.3030706@otrs.de> Content-Type: text/plain; charset=windows-1252; format=flowed Hi Cameron, I'm not sure, maybe you are looking for something like that (just a easy link): http://host/otrs/index.pl?Action=AgentPhone&Subaction=StoreNew&ExpandCustome rName=2&Dest=11%7C%7CReisen&=&=&Subject=Anruf+Notiz&Body=Anrufer%3A%0D%0AR%F Cckrufnummer%3A%0D%0ADatum%3A%0D%0AGrund%3A%0D%0A -Martin Cameron Charles wrote:

Is it possible (or planned) to allow for the ‘Text:’ field to have templates based on the “To:” field requested?

For example, In the “To:” field you select “Phone Message” it populates the “Text:” field with a template something like this:

Phone Number:

-----------------------------------------------

First:

Last:

-----------------------------------------------

Info:

If I have this right, the Queue section dictates the field choices you have in the To: field – so this feature would be tied to the Queue section correct?

Thank You

Cameron

------------------------------------------------------------------------

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ --