> I already changed the Config.pm and in the "Customer Management" section I correctly see all my companies retrieved from the external DB.I gathered that after I posted, but was confused by the wording of your question.
> The problem is that when I create a CustomerUser I don't have the dropdown menu to choose the CustomerID that is mandatory field, so I can't create the CustomerUser.
This is CustomerCompanySupport and is a parameter in CustomerUser, which is likely customized for you in Config.pm.
On Fri, Jan 15, 2016 at 4:00 AM, Antonio Reale <ant.reale@gmail.com> wrote:
Hi Gerald,
thanks for the answer but as I wrote, I already changed the Config.pm and in the "Customer Management" section I correctly see all my companies retrieved from the external DB.
The problem is that when I create a CustomerUser I don't have the dropdown menu to choose the CustomerID that is mandatory field, so I can't create the CustomerUser.
Thanks.
Regards.
Antonio
Il 14/01/2016 18:41, Gerald Young ha scritto:
I'd like to point out this thread: http://forums.otterhub.org/viewtopic.php?t=30755
And yes, it is possible to put CustomerCompany on a (single) different DB backend.
Copy the relevant section from Defaults.pm to Config.pm and modify appropriately.
On Thu, Jan 14, 2016 at 11:52 AM, Antonio Reale <ant.reale@gmail.com> wrote:
Hi all,
in 3.2 version during the customer user creation phase I had to populate the CustomerID field manually (no dropdown menu). There was no need to have the company created in the CustomerCompany backend.
After upgradind to OTRS 5, when I create a new customer I can't insert a CustomerID if it is not present in CustomerCompany, so I decided to point OTRS to an external database where I have companies data.
I changed the Config.pm, so now I have CustomerCompany data on the external database and CustomerUser on the local OTRS database.
In Customer Management I correctly see all companies, but if I try to add a customer user the CustomerID field is disabled.
Is possible to have CustomerUser and CustomerCompany on different backends?
Thanks.
Regards.
Antonio
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