You can set
From: Muhammad El-Sergani
Sent: Saturday, April 23, 2011 5:02 PM
To: otrs@otrs.org
Subject: [otrs] Disable "Ticket Lock"

Dear all,

Is there a way to disable the "Ticket Lock" feature? I fear it's of no real use to us, at the moment.

Thanks and Best Regards,
Muhammad El-Sergani.