Re: [otrs] X-OTRS used to ignore AND send a rejection message?

Or you can do it a different way if you are able use procmail. I have a procmail filter to reject new messages that have multiple recipients in the To: field or have been CC'd to others (who obviously wouldn't have the ticket number if they were to reply). I use formail to generate the auto-reply, concatenate its output with a canned message, and then feed the lot to sendmail.

I saw your message after sending mine :(( could you share your procmail script, please ? (I've never used procmail before, and all my test filters left all messages through :))) thanks in advance and have a nice day. -- Sébastien