Hello, just open the ticket in detail view. On the right side you´ve got the option you are looking for. Lars
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of jheine@ar-hannover.de Sent: Wednesday, October 29, 2003 10:26 AM To: otrs@otrs.org Subject: [otrs] Phone View: How con I add a customer Call to an existingTicket?
Hello,
my problem is: We get answers from our customers not only per E-Mail, sometimes they call us directly. How can I add a customers phone call to an existing ticket without creating a new one? In the phone view I am only able to create a new ticket. Thanks for your help.
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