RE: [otrs] Adding LDAP Customer Info

21 Nov 2003

      Neil,

Look at http://www.mail-archive.com/otrs@otrs.org/msg02199.html for info on how I got rid of some of the extra AD info (this will also remove groups!). However, I'm not sure how you would solve your issue to show all the groups the users is a member of..

Thomas
...
-----Original Message-----
From: Neil Lehouillier [mailto:NLehouillier@comptonpetroleum.com]
Sent: Thursday, November 20, 2003 5:20 PM
To: User questions and discussions about OTRS.
Subject: RE: [otrs] Adding LDAP Customer Info
Thomas,
thanks a lot.  Everything seems to be working perfectly with 
the integration into Active Directory.  Just a couple of 
questions.....:
1.  With email-address or text that is too large to fit on the 
Phone View Customer Info side of the screen... is there anyway 
to get this information to wrap or to setup a web fix so that 
when you hold the mouse over the information it brings up a 
little box with the full information(last one difficult I'm 
pretty sure)?
2.  In the Phone view customer info side of the screen I set 
up a Groups field that shows the users group membership.  But 
it only shows the first one.  Is there anyway to get it to 
show all the groups and to filter out the extraneous 
information 
(ie....CN=Accounting,OU=Distribution,OU=Groups,DC=domain,DC=loc
al..... All I want to see is the CN=Accounting).
Here is an example of the membership information on one user:
memberOf: CN=Audit,OU=Secret,OU=Groups,DC=domain,DC=local
memberOf: CN=Snr Accountants,OU=Secret,OU=Groups,DC=domain,DC=local
memberOf: CN=Accounting,OU=Distribution,OU=Groups,DC=domain,DC=local
memberOf: CN=All Staff,OU=Distribution,OU=Groups,DC=domain,DC=local
memberOf: CN=Hornet,OU=Secret,OU=Groups,DC=domain,DC=local
memberOf: CN=Accounting,OU=Secret,OU=Groups,DC=domain,DC=local
memberOf: CN=Users,CN=Builtin,DC=domain,DC=local
Later....
Thanks...
Neil
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On 
Behalf Of Thomas Nilsen
Sent: Thursday, November 20, 2003 8:36 AM
To: User questions and discussions about OTRS.
Subject: RE: [otrs] Adding LDAP Customer Info
Try changing CustomerKey to sAMAccountName. AD doesn't use uid 
for the useraccounts.
Thomas
...
-----Original Message-----
From: Neil Lehouillier [mailto:NLehouillier@comptonpetroleum.com]
Sent: Thursday, November 20, 2003 4:27 PM
To: User questions and discussions about OTRS.
Subject: RE: [otrs] Adding LDAP Customer Info
I tried what you said and entered the following into my 
Config.pm file:
# customer uniq id
       CustomerKey => 'uid',
       # customer #
       CustomerID => 'mail',
       CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
       CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
       CustomerUserPostMasterSearchFields => ['mail'],
       CustomerUserNameFields => ['givenname', 'sn'],
       Map => [
           # note: Login, Email and CustomerID needed!
           # var, frontend, storage, shown, required, storage-type
           [ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
           [ 'UserFirstname', 'Firstname',
'ldap_attr_givenname', 1, 1, 'var' ],
           [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
           [ 'UserLogin', 'Login', 'uid', 1, 1, 'var' ],
           [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
           [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
           [ 'UserPhone', 'Phone', 
'ldap_attr_telephoneNumber', 1, 0, 'var' ],
           [ 'UserAddress', 'Address', 'postaladdress', 1, 
0, 'var' ],
           [ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
       ],
   };
When I perform the search I don't see anything more on the screen.
In the System Log of OTRS it shows this:
Thu Nov 20 08:19:23 2003 error OTRS-CGI-10 Need User or CustomerID!
Shouldn't it be able to grab the customer id from the
CustomerID => 'mail' field?
Later....
Thanks for the help.....
Neil
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On
Behalf Of Martin Edenhofer
Sent: Wednesday, November 19, 2003 3:42 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Adding LDAP Customer Info
Hi Neil,
On Wed, Nov 19, 2003 at 09:39:17AM -0700, Neil Lehouillier wrote:
...
thanks for responding so quickly.  This config allows me to
search by
user id which is something I was looking for but it still doesn't
answer my first two questions.  What I want is to include more 
information for teh tech guys in the ticket view.  When I click on 
phone view and then enter a user name I want otrs to display 
the user
information such as Full Name, Phone #, Email Address, and Office
number(all of which is entered in Active Directory) on 
either the side
of the screen where it says Customer Info or within the first couple
of lines of the text of the ticket.  Is this possible?
Yes, you can do this. Add more to the Map of the CustomerUser config
option:
$Self->{CustomerUser} = {
  [...]
     Map => [
          # note: Login, Email and CustomerID needed!
          # var, frontend, storage, shown, required, storage-type
          [ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
          [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
          [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
          [ 'UserLogin', 'Login', 'uid', 1, 1, 'var' ],
          [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
          [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
          [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
          [ 'UserHost', 'Host', 'ldap_attr_host', 1, 0, 'var' ],
          [ 'UserIP', 'Host IP', 'ldap_attr_host_ip', 1, 0, 'var' ],
          [ 'UserXxxx', 'Xxxx', 'ldap_attr_xxxx', 1, 0, 'var' ],
          [ 'UserXxxx', 'Xxxx', 'ldap_attr_xxxx', 1, 0, 'var' ],
          [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
          [ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
      ],
  };
...
Neil
Martin
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
        http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/ _______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=http://www.otrs.de/
DISCLAIMER:
This message contains information that may be privileged or 
confidential and is the property of the Roxar Group. It is 
intended only for the person to whom it is addressed. If you 
are not the intended recipient, you are not authorised to 
read, print, retain, copy, disseminate, distribute, or use 
this message or any part thereof. If you receive this message 
in error, please notify the sender immediately and delete all 
copies of this message.
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=http://www.otrs.de/
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=http://www.otrs.de/
DISCLAIMER:
This message contains information that may be privileged or confidential and is the property of the Roxar Group. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorised to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message.