Hey there,

I have a question. Is it possible to attach a file (attachment) on ticket close? I have a Notification (event based) but the attachement which is applied to the ticket is not send to the customer with the ticket close notification.
Can anyone help me out with an Idea?

Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services

TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: MMoj@TimoCom.com
www.TimoCom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489