Hi Paul, Paul Helgerman wrote:
Hi Christopher, Thank you for your response! I can certainly appreciate your desire to have only one production release at a time. You might want to consider posting the announcement that OTRS 1.3 series is no longer supported to the website (and/or the Announce mailing list).
I still have one unanswered question that will help us set a reasonable timetable that minimizes upheaval for our upgrade plan: Are there any *known* and *unpatched* security issues with OTRS 1.3.2 that would make this upgrade an emergency item?
The question for us is not *if* we upgrade to 2.0, it's *how soon* we need to upgrade. If we can give our users plenty of notice on an upgrade date for the system, it will make the upgrade substantially less painful for all involved. If there are known serious security issues with our existing version, then we'll take the black eye and upgrade without graceful notice. If not, we'll take a more rational approach. [...] there are none known security bugs in 1.3 but - if I were you- I would upgrade to OTRS2.0.4 as soon it's released. :-)
Have a nice day. Christopher Kuhn -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!