Dear folks,<br><br>1) For a long time I have been looking for a way to send one of the<br>predefined responses to -for example- send the same response to a<br>group of selected tickets. I&#39;ve never found the way. Is this possible?<br>
<br>2) The same for the new Ticket-Email operation: is it possible to use<br>a predefined response when creating a new email-ticket ? It would be<br>great having the list of responses like we have them when answering to<br>
an already extisting article.<br><br>Regards,<br><br clear="all"><br>-- <br>Lic. Federico G. Stilman<br>Stilman Research<br>Tel/Fax: (011) 4801 - 4605 / 4177<br>Cel.: (00 598) 94 066 771<br>