Hi Jurjen,

You can't. The SysConfig option is global.

Or maybe (just thinking out loud now): you can remove QData{"Body"} from SysConfig, and find some way to include it in the answer from AdminResponse.

Lars

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of jverhoeff@beckhoff.nl
Sent: Wednesday, January 26, 2011 9:08 AM
To: otrs@otrs.org
Subject: Re: [otrs] Empty answer without body

Yes, I found that option.

But how to make 1 empty answare with body

and 1 empty without the body?

beacuase removing the Body tag from the response Format changes this for all empty anwers

> removing $QData{"Body"} from ticket::Frontend::ResponseFormat (sysconf ->Ticket -> Frontend::Agent::Ticket::ViewCompose)

Met vriendelijke groet / Gruß / Best Regards,

Jurjen Verhoeff

From: Marco Vannini [mailto:marco.vannini@gmail.com]
Sent: dinsdag 25 januari 2011 18:38
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Empty answer without body

using /index.pl?Action=AdminQueueResponses creating different /index.pl?Action=AdminResponse

On Tue, Jan 25, 2011 at 6:15 PM, <jverhoeff@beckhoff.nl> wrote:

Hi Marco,

Thanks for you answer.

That is an option, but than I have n't the body tag in all the empty anwers.

Is there a way to have 2 different empty answers where 1 with the body and 1 without the body tag?

Met vriendelijke groet / Gruß / Best Regards,

Jurjen Verhoeff

removing $QData{"Body"} from ticket::Frontend::ResponseFormat (sysconf

Ticket -> Frontend::Agent::Ticket::ViewCompose) ?

On Tue, Jan 25, 2011 at 5:31 PM, <jverhoeff@beckhoff.nl> wrote:

Hi All,

Because i get no answer on my previous questions, I'll try to cut this in portions ;-)

We use OTRS 2.4 windows for our support, this works very well.

Q) Is it possible to create an "empty answer" without the (old) body, so that there is no previous infomation in it (and it is really an empty answer)

Thanks for all help and ideas

Jurjen Verhoeff

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