Re[12]: [otrs] ticket id in the body

Hello Robert, the query returns 0 (zero) rows. I have only one row in the customer_user table and all fields are OK. Daniel Tuesday, July 6, 2004, 12:53:22 PM, you wrote: Robert> On Tuesday, July 06, 2004 11:18 AM Robert> Daniel Balan wrote:

...

DONE ! .. now is working, but as usual another issue: Every time when PostMasterPOP3.pl runs I get a message:

From: root@myotrs.com (Cron Daemon) To: otrs@myotrs.com Subject: Cron $HOME/bin/PostMasterPOP3.pl >> /dev/null Use of uninitialized value in string ne at /data/otrs/Kernel/System/User.pm line 101.

Robert> Does the field 'valid' in your customer user table have values for all Robert> rows? Execute this query in Robert> http://localhost/otrs/index.pl?Action=AdminSelectBox Robert> SELECT * FROM Robert> customer_user Robert> WHERE Robert> valid_id != 1 Robert> See if there are entries that do not have a value at all. Assign a '0' Robert> or a '1' in that case. One has to think about how this could happen, Robert> then... Robert> hth, Robert> Robert Kehl Robert> -- Robert> ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg Robert> http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 Robert> _______________________________________________ Robert> OTRS mailing list: otrs - Webpage: http://otrs.org/ Robert> Archive: http://lists.otrs.org/pipermail/otrs Robert> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Robert> Support oder Consulting für Ihr OTRS System? =>> http://www.otrs.de/ Robert> ---- Robert> This message has been scanned by BitDefender Robert> and found to be clean. ---- This message has been scanned by BitDefender and found to be clean.