I had that same problem with the 1.3.2 version. I ended up having to change the permissions in the /opt/otrs/bin folder to the owner that apache was running (apache:apache) and that fixed it. When, I upgraded to the 2.0.0beta 4, I no longer needed to change the permissions, and the new setpermissions.pl file set everything up ocrectly. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Danie Theron Sent: Monday, July 25, 2005 5:32 AM To: otrs@otrs.org Subject: [otrs] File Permission Hi , OK , installed the rpm for Fedora 3 , configured the httpd.conf but getting the following error: Forbidden You don't have permission to access /otrs/installer.pl on this server. Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request. I did change the user to otrs and the group to nobody (?) , please find attached a copy of my httpd.conf -- Regards , @-----------------------------@ | Danie Theron | | Network Administrator | | Verpakt Management Services | | email : danie@verpakt.com | | tel : +2711 6020117 | @-----------------------------@ If you dislike change, you're going to dislike being irrelevant even more. Only two things are infinite, the universe and human stupidity, and I'm not sure about the former. ---------------------------------------------------------------------------- -------------------------------------------------------------- The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. ---------------------------------------------------------------------------- --------------------------------------------------------------