[otrs] Customer Auth via AD doesn't work

10 Aug 2007

      Hello,

I'm trying OTRS 2.2.1 and could manage to setup
$OTRS_HOME/Kernel/Config/Defaults.pm to authenticate agents through
LDAP requests to my AD.

Now I have meda the changes required to authenticate customer through
the same AD, but I seems as if ORS kept on trying to authenticate them
through DB:
.- I changed Defaults.pm
.- I accessed customer.pl and provided a valid AD user (no an agent).
.- I got the following message at /var/log/messages:
Aug 10 14:26:52 localhost OTRS-CGI-10[18015]:
[Notice][Kernel::System::CustomerAuth::DB::Auth] CustomerUser: No auth
record in 'customer_user' for 'maripili' (REMOTE_ADDR: 10.31.33.236)

Settings are similar to the ones for agent authentication:
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = 'segre.che';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=CHE,dc=che';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} =
'cn=otrsadmin,ou=OTRS,ou=Aplicaciones,dc=che';
    $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = '*******';
$Self->{'Customer::AuthModule::LDAP::AlwaysFilter'} = '';
$Self->{'Customer::AuthModule::LDAP::Params'} = {
        port => 389,
        timeout => 120,
        async => 0,
        version => 3,
    };

What am I doing wrong?

Thanks in advance and best regards.

M.A.

[otrs] Customer Auth via AD doesn't work

Dummy cerberus