How do you disable the notification for notes? I see the message body in the notification section of the admin area but there is no way to make that invalid or remove it. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CAN K2P 0B4 www.carms.ca ------------------------------------------------------------------------------------ This e-mail message, including any attachments, is for the sole use of the intended recipients and may contain confidential and or privileged information. If you are not the intended recipient or this information has been forwarded in error, please contact the sender by reply e-mail and destroy copies of the original message. Ce message (incluant toute pièce jointe) s'adresse uniquement au(x) destinataire(s) prévu(s) ou à une personne autorisée à le recevoir en son (leur) nom. Il pourrait contenir des renseignements confidentiels ou protégés. Si vous l'avez reçu par erreur, nous vous prions d'en informer l'auteur dans les meilleurs délais, de ne pas divulguer son contenu et de le supprimer de votre système. Merci. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Breunese (Lemonbit) Sent: August 1, 2007 11:16 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Ticket owner change emails twice. Dan King wrote:
Is there a way to stop two emails being sent to the new owner when a ticket owner is changed? Currently one email is sent notifying the new owner that a ticket has been assigned to them and a second email is sent to notify that a note attached to a ticket. The note is attached during the owner change.
If you have enabled both notifications, then both events will triggering sending an email. You could disable the owner notification if you're already using the note notification. Nils Breunese.