Don't know if this is the way you "should" do it. But you can modify the Lang file for your lang.

for me the file was: /opt/otrs/Kernel/Language/en.pm

Added:

'CompanyTickets' => 'School Ticket',

After the History::SLAUpdate line.

Hope this helps.

Greg Horne

gehorne

geh

-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of Jonathon
Sent: Wednesday, July 11, 2007 1:18 PM
To: 'User questions and discussions about OTRS.org'
Subject: [otrs] Changing the Customer View

I have OTRS 2.2.1 and am using it for school district ticket management. I was wondering if there is an easy way to display the “Company Ticket” as “School Ticket”? Anyone have any ideas ?