Dear Monsees,
In fact, there are serval situation confuse me
1. some ticket can be forward with attchment, but it shows duplicate items
and missed some item
2. no special found in system log
3. what's role of article_attachment?
2009/8/18 Lars Monsees
My OTRS is 2.4.3 on CentOS 5.2, the Ticket::StorageModule setting:
ArticleStorageFS. My problem is ： when agent want to forward a ticket with attachment, but the mail didn't show that attchment. I'v checked var/article and found the attachment had been saved in related folder. At the same time, no related record in database table "article_attachment". Any one can help to fix it?
I just created a test ticket in my OTRS installation that has a PNG attached. When I forward the ticket, the PNG gets attached, too. There are no records in "article_attachment".
Do you find anything helpful in your system log?
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