Re: [otrs] dispatching pb from pop account

the queue's name is : debugdev the pop account is : mgladm there's a postfix alias callded debugdev that points to the mgladm account. there's the mail's header received and processed by otrs : From bruno-m@macguff.fr Tue Oct 5 15:32:35 2004 Return-Path: Delivered-To: debugdev@macguff.fr Received: from localhost (localhost [127.0.0.1]) by bix18.macguff.fr (Postfix) with ESMTP id A59352A840 for ; Tue, 5 Oct 2004 15:32:35 +0200 (CEST) Received: from macguff.fr (mox5 [87.0.0.155]) by bix18.macguff.fr (Postfix) with ESMTP id 78C5723365 for ; Tue, 5 Oct 2004 15:32:34 +0200 (CEST) Message-ID: <4162A272.9090702@macguff.fr> Date: Tue, 05 Oct 2004 15:32:34 +0200 From: Bruno Mahe Organization: Mac Guff Ligne User-Agent: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.4) Gecko/20030626 X-Accept-Language: en-us, en, fr MIME-Version: 1.0 To: debugdev@macguff.fr Subject: test 10 Content-Type: text/plain; charset=us-ascii; format=flowed Content-Transfer-Encoding: 7bit X-Virus-Scanned: by AMaViS 0.3.12pre8 test 10 Bruno Mahe wrote:

Hello,

I'm running OTRS 1.2.4 on a SuSE 8.1 and it works great appart from this problem: I've set an external pop account to retrieve tickets, and i cannot make it dispatch to the "To:" field. The mails are stocked into the Raw queue, even if they have the correct "To:" field set as the name of a queue. I've tried with the queue name and the queue name@domain, it just doesn't work.

Any help appreciated.

--- Bruno

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

--