Re: [otrs] Disabling notification

1 Apr 2008


      On Tue, Apr 1, 2008 at 8:51 AM, Shawn Beasley  wrote:
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sharif islam schrieb:
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On Tue, Apr 1, 2008 at 1:58 AM, Shawn Beasley  wrote:
...
Hi,
 sharif islam schrieb:
...
Hi All,
2) owner/responsible: assigning owner and responsible sends two
notification. we have both turned on.
The setting for automatic notification to the customer are set in the
 queue settings.
Sorry, I meant notification to the agent. It is generated two notes
when we change owner and responsible agent.
Deactivate the note function using the Sysconfig, this will prevent two
 notes from being sent. Which version are you using?
Which module is that under? we are using an old version: 2.1.3.

--s