At 03:41 PM 3/7/2007, you wrote:
You also specify a date and time when setting "pending auto close+" or "pending reminder", so I think the close/reminder time should be clear. http://doc.otrs.org/2.1/en/html/x992.html lists the default types, I think the names are all pretty self-explaining. What types are unclear to you?
Well, since I'm quite new to OTRS, and haven't spent much time actually working with the queue interface (mostly reading the manual), it wasn't clear how the types were linked in with user actions. I see now that the types are used to fill the lists on the pending, close, merge forms, and that there is a time associated with the pending actions. Thanks. It's still not clear to me how to access "closed" tickets, or how a ticket becomes "removed". John Blumel