Re: [otrs] Ticket Priority

Hi Robert, Robert Garcia schrieb:

I am having issues attempting to modify ticket priority names (e.g. changing ‘very high’ to ‘critical’). Making the modification in the MySQL table is a no brainer, but I cannot seem to find the correct pm files to make the configuration changes (as described in the documentation).

You're right. Just changing the priorities within the DB leads to errors within OTRS. Search for "priority" within SysConfig to get an overview. E.g. you could have to edit the priority-settings within Core:Postmaster.

Any help would be appreciated.

Thank you,

Bye, Alex