Re: [otrs] Customizing Dashboard on OTRS 3.0

Sorry, I was able to rename it to OPM and install it. Thanks... GoodWills Parag Bhalerao Work 215-494-2709 Call 267-210-5949 Email parag.bhalerao@cybertech.com -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Parag Bhalerao Sent: Wednesday, December 01, 2010 12:05 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Customizing Dashboard on OTRS 3.0 Hmmm... Thanks again Hugh, but the file I found is XML and not OPM. Package Manager is not allowing me to install XML file. :( GoodWills Parag Bhalerao Work 215-494-2709 Call 267-210-5949 Email parag.bhalerao@cybertech.com -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Hugh Kelley Sent: Wednesday, December 01, 2010 10:56 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Customizing Dashboard on OTRS 3.0 The OPM files, also known as "packages" can be imported from the Admin section of your OTRS web UI. I think it will then automatically appear in agents' dashboards alongside the others. Hugh On 12/1/10, Parag Bhalerao wrote:

Thanks a lot Hugh,

I was able to find the dashlel. But I don't know how to apply/import it in to OTRS. Can you please guide me on that?

Sorry, but I am really new to OTRS :(

GoodWills

Parag Bhalerao

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Hugh Kelley Sent: Tuesday, November 30, 2010 5:49 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Customizing Dashboard on OTRS 3.0

It can be accomplished via a new dashlet.

I posted an example to the list a few weeks back. Try a search of the archives to see if the attachment is still available.

Hugh

On 11/30/10, Parag Bhalerao wrote:

...

Thanks Shrikant,

I can see it in My Queues. I was wondering if I can see my own tickets in the dashboard itself. So the dashboard will have following groups,

My Tickets (or Tickets I Own)

Escalated Tickets

New Tickets

Open Tickets

Any thoughts if/how this can be accomplished?

GoodWills

Parag Bhalerao

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of shrikant k Sent: Tuesday, November 30, 2010 12:40 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Customizing Dashboard on OTRS 3.0

hello,

yes u can do it by configuring the agent with particilar queuues and he can see it in dashboard or u have my queue assign it to the queue so u can see in my queue

shrikant

On Tue, Nov 30, 2010 at 2:30 AM, Parag Bhalerao wrote:

Hello team,

I have OTRS 3.0 running on Windows platform.

I want agents to see their own tickets in the dashboard. Is there a way to accomplish this? Thanks in advance for your help.

GoodWills

Parag Bhalerao

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