20 Aug
2009
20 Aug
'09
1:15 p.m.
Hi All, Is there a way to achieve this? Thanks in Advance, Lokesh K S ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Katta, Lokesh Katta Subramanyam Sent: Wednesday, August 19, 2009 7:16 PM To: otrs@otrs.org Subject: [otrs] Customer Ticket ViewZoom Hi List, In agent TicketViewZoom, the latest article is displayed and the agent has the option to see each article or he can also expand all the articles. Where as in the Customer's TicketViewZoom, always the initial article(ticket details inputted by the customer) are displayed and there are no options to see all the articles in a single view. Is it possible to Configure this view? Thanks in Advance, Lokesh