Hi all,

I presume this has been asked many times previously, but my searches have been fruitless.

We have a privately hosted (intranet) OTRS and would like to keep html formatting intact for tickets created by email, due to our user's extensive use of inline screenshots.

The only setting I've found which seems related is turning off the PostmasterAutoHTML2text, but this didn't work.

Any suggestions?

Thanks,

Diggo