Re: [otrs] multiple otrs instance on unix jails

29 Apr 2009


      ok... if "restart otrs" mean restart apache... changing SystemID value 
is useless :)

Il 29/04/2009 19.44, Jeremy Adams ha scritto:
...
my guess would be to restart the web server.  For apache the command is rcapache2 restart
Jeremy Adams
PC Support Specialist I
Cedar Valley College
972.860.8086
...
...
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Diego Giardinetto  04/29/09 12:19 PM>>>
Hi Michiel... thx a lot... sorry for the following stupid question: but
could you tell me what "restart otrs" means?
Thx,
Diego
Il 27/04/2009 13.36, Michiel Beijen ha scritto:
...
Diego,
When looking at Kernel/System/Log.pm and the files under
Kernel/System/Log I noticed the following:
Whether you choose for the use for a logfile or syslogd, OTRS will ALSO
use IPC queues for storing the latest error messages. These are the
messages that you'll see via the OTRS>  Admin>  System Messages section
of the web frontend.
In the IPC message it uses the SystemID as a part of the key. That
should provide a separate queue per instance, resolving your issues.
But, after you specified the new SystemIDs, did you restart OTRS? I
guess that will be needed in order to initialize the new IPC queues.
KR,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Mon, Apr 27, 2009 at 09:10,mailto:diego.giardinetto@zephirworks.com>  wrote:
Hi all,
     some days ago I posted a similar request having no answer. I try to
     explain in a better way my problem, hoping in such an answer. I have
     three otrs instances, one each unix jail. Log messages are stored
     correctly, separated, in three different logfiles, one each
     instance. But... the buffered log messages (OTRS uses system V
     shared memory primitives) are shown in each instance: also if the
     message is owned by the instance A, it's shown into log viewer otrs
     page of the instance B and C.
I changed SystemID variable in each instance; I set OTRS to use its
     own logfile instead of syslogd. Trying disabling system V
     communication between jails and host, OTRS stop working.
Could you help me?
     Thx,
     Diego
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-- 
Diego Giardinetto
Junior SysAdmin @ ZephirWorks
email: diego.giardinetto<at>zephirworks.com
mobile: +39 328 06 81 489