Hi, On 28.01.2010, at 22:59, Leonardo Certuche wrote:
Here is an strange behavior that we don't understand, hopefully we will with your help: An agent creates a ticket using the AgentTicketPhone interface and assigns it to a given queue (which he does not have in "my queues") at 15:34:35 Notifications are sent to the ones watching the given queue at 15:34:35 An OwnerUpdate event occurs at 15:34:35 and the new owner is the agent who created the ticket. No Agent fired this event o_0 Attached is a screenshot of the history of this ticket. We'd love to clarify who or what fired the OwnerUpdate event.
the creator will be set as the owner, this is normal, but the ticket shouldn't be locked, can you verify this? Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!