Hi all. We install OTRS instead of simple email ping-pong inside company, but we want to archive our activity in email also. if I reply to customer in OTRS, my coworker want to reveive copy of that answer to email. therefore i set sendmail_bcc address in configuration, and all outgoing letters sent to special alias (from this alias emails sent to archive and all concerned people) BUT! if any of us turn on any notification in our preferences, notifications sent to him AND to that special alias, and to all through it. All receivers from alias want to receive only real answers, made by humans, and do not want to receive notifications from robot, not addressed to them. can I configure OTRS for this situation - notificatios to one who want it and only real answers to sendmail_bcc address? May be anybody have a self-made patch for this behavior? Mike system administrator