Re: [otrs] Multiple addresses per queue

You could do this via a postmaster filters; Admin > PostMaster Filter > Add > Match To: .*moose@blargh.com.* Set X-OTRS-Queue Queue::Moose - Muz

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of gen@gentube.com Sent: 13 May 2008 17:17 To: otrs@otrs.org; Marco Vannini Subject: Re: [otrs] Multiple addresses per queue

Quoting Marco Vannini :

...

Assuming that your host is a *nix and you could set up a fake dns to resolve an mx record that point at the machine itself (or disable mx checking in otrs) and that you use sendmail on it, you could create a distributionlist@localhost.localdomain then, modifing your /etc/aliases file, create a:

distributionlist: name1,name2,name3

and then a newaliases.

Then you could use distributionlist@localhost.localdomain as email address.

Obviuosly, if you manage you mail server you could do that all on it directly...

Hope it was clear...

Cheers.

MV

On Tue, May 13, 2008 at 4:40 PM, wrote:

...

How do I add a multiple email addresses to a queue?

Thanks for the reply. I'm sorry that I wasn't more clear. I already have something like what you described set up.

What I need is multiple system addresses for a single queue. User Joe has 3 aliases that all point to the mailbox that otrs checks, but only one of those aliases is associated with Joe's otrs queue -- mail to his other two aliases ends up in the general queue. Is it possible to do what I need?

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