Hi again,

Is it possible to configure for all agent, that they receive notifications for all queues they have access ?

I configure my roles, so each agent have good rights on queues, but they manually select all their queues in preferences.

Do you know if it's possible to select them for their ?

Thanks in advance for your help.

-- 
Guillaume REHM
Centre de Ressources Informatiques
Responsable Sécurité du Système d'Information (RSSI)

Bibliothèque Nationale et Universitaire de Strasbourg
5 rue du Maréchal Joffre
BP 51029
67070 Strasbourg

tél: 03 88 25 28 23
fax: 03 88 25 28 03
mail: guillaume.rehm@bnu.fr
web: http://www.bnu.fr