Hi again, Thanks for your help. I've created a new GenericAgent job called "AssignOwnershipComputer", and configured it as you suggest. I run into a couple of problems, though. First, after I create the job, I get the message " 6 Tickets affected! You really want to use this job?". There's no "Yes" button or anything similar to click. What should I do? I went to the GenericAgent job list and saw that the job was there, so I clicked "Run Now!" to see what happened. There weren't any complaints, but the ownership of the tickets in the Computer queue hasn't changed, either. They're still owned by root@localhost. In /var/log/messages I see: OTRS-CGI-10[3836]: [Notice][Kernel::System::Generic Agent::JobRun] Run GenericAgent Job 'AssignOwnershipComputer' from db. One other question: Can I get GenericAgent to check the queue more often than every 10 minutes? I'm worried that users will be frustrated if they see a new ticket before GenericAgent has changed the ownership. Ideally, I'd like to just set the ownership at the time the ticket is placed in the queue. Thanks again, Bryan -- =============================================================================== Bryan Wright |"If you take cranberries and stew them like Physics Department | applesauce, they taste much more like prunes University of Virginia | than rhubarb does." -- Groucho Charlottesville, VA 22901 | (434) 924-7218 | bryan@virginia.edu ===============================================================================