Thanks Guillaume

 

But your solution apply only for new ticket and I would like that for example when you add a note or add an answer (phone or email).

 

This would be nice to have a second option to select what screen to have when action done on a ticket : queueview or stay on the ticket (as for now).

 

This request has come since we don’t have a next or previous button on a ticket (to jump to the next or previous ticket)

 

Thanks for any other idea (and thanks for your response Guillaume)

 

cheers

 

Philippe Martignier

Communications Division

Customer Service Section

Email : Philippe.Martignier@wipo.int

Phone : 00 41 022 338 72 36

Building : GB II

Office : 0,3

 


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