Re: [otrs] different response templates with different response styles

23 Aug 2004


      On Monday, August 23, 2004 1:24 PM
Marc Schlaile  wrote:
...
$Self->{ResponseFormat} = '$Data{"Salutation"} [...] ';
which allows me to format the response. but how do I find out which
of the response templates the agent has chosen?
Simply look inside the ticket history. Read the answer the agent has
_written_ - that's what s/he does. The response templates simply get
inserted into the body of a new mail.
...
$Self->{EmailDefaultNewNextState} = 'pending auto +';
    $Self->{DefaultNextComposeType} = 'pending auto +';
They should possibly read:
    $Self->{EmailDefaultNewNextState} = 'pending auto close+';

    $Self->{DefaultNextComposeType} = 'pending auto close+';


hth,

Robert Kehl