2008/1/29, Nils Breunese (Lemonbit) <nils@lemonbit.nl>:

Miguel Dias wrote:

> I have read in the offical site that the OTRS was pre-sales oriented
> can some one tell me how.

The site says: "The system is built to allow your support, sales, pre-
sales, billing, internal IT, helpdesk, etc. department to react
quickly to inbound inquiries." OTRS is not specifically targeted at
pre-sales, that's just an example of what you can use it for.

> And if there is any template that I can use for ticket instead of
> plain text

I don't believe OTRS supports HTML mail out of the box.

Nils Breunese.
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