В сообщении от Thursday 25 September 2008 00:34:59 Salvador Santander Gutiérrez написал(а):
There's nothing in Sysconfig Frontend::Agent::Ticket::ViewQueue, but you can edit the template
/Kernel/Output/html/Lite/AgentTicketQueue.dtl if you use the "Lite" queue view or /Kernel/Output/html/Standard/AgentTicketQueue.dtl. You can see it's easy to understand the template syntax.
In my case, I try to edit CustomerStatusView.dtl to replace owner login (in "Owner" column) with owner First/Last name. (it's for show to customers real human names instead internal logins). But what variable I must write to it instead $Quote{"$Data{"Owner"} ?? How to find out it? I think Jesús M. Navarro encounter similar problem. -- Mike Lykov System Administrator, Domain Name Registrar REG.RU http://www.reg.ru/ +7 495 580-11-11 int. 504