Hi Andy, On 13.12.2011, at 20:06, Andy Graybeal wrote:
I'm wondering if there is a way I can have a repeating task schedule for any of my assets? Or if not directly done with the OTRS-ITSM software, maybe it has the ability to export ICAL stuff?
The operations guy and myself would like help keeping track of his preventive maintenance on every asset in our building that needs maintained.
A task might be done every 6 months, every month, or every 10 years.
Just create a ticket for the task itself, put in the "CMDB Task Queue”, set the state to "pending reminder” for 6 months, unlock the ticket ... done. If the reminder date has been reached, all agents assigned/subscribed/allowed to this queue will get the reminder message with being annoyed by these tickets during their daily work. This way you can even organize the tasks in a very easy common and daily used way :-) Cheers, Nils -- http://webint.cryptonode.de / a Fractal project