22 Jun
2007
22 Jun
'07
10:19 p.m.
Hi, I'm thinking about switching our helpdesk to OTRS, but I have two questions about the web interface. 1) Is it possible to see all tickets in a queue? At present when a ticket in the 'systems' queue is owned by another member, I can't see it. 2) Is is possible to all queues that I'm a member of listed on the same line as the "My Queues" line, regardless of the ticket status in those queues? TIA -- Mark --0- ---------------------------------------------------------------------- Mark Moore UCAR/NCAR/CGD mmoore@ucar.edu 1850 Table Mesa Drive (W) 303 497-1338 Boulder, CO 80305 (F) 303 497-1324