Hi I have installed OTRS 2 on linux but I have trouble receiving emails in OTRS: I have tried two different options to get mail into OTRS: 1. POP3 ------- OTRS will collect the email once as per the cron job set for every 10 minutes but will not do so again. OTRS also does not try every ten minutes ... only every 60 minutes In OTRS the following appears in the system logs:
Can't create PID PostMasterPOP3, because it's already running (www.domain.com/27091)!
It also creatates the same ticket over and over again every hour.
Removed PID (PostMasterPOP3/www.domain.com/27091, because 1 hour old! New Ticket [2005081401000154/test] created (TicketID=36,Queue=Misc,Priority=3 normal,State=new) Can't create PID PostMasterPOP3, because it's already running (www.begetsupport.co.za/4369)!
and so it will go on and on 2. PIPE ------- I have tried piping to exim and got the email into OTRS without a problem - but also got this back: A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: pipe to |/home/otrs/bin/PostMaster.pl generated by xxxxx@xxxxx.com local delivery failed The following text was generated during the delivery attempt: ------ pipe to |/home/otrs/bin/PostMaster.pl generated by xxxxx@xxxxx.com ------ readline() on unopened filehandle DATA at /home/begetco/otrs/Kernel/cpan-lib/MIME/WordDecoder.pm line 579. ------ The email was delivered to OTRS. Any ideas how to fix these errors guys ? Shaun