Re: [otrs] Ticket State on empty answer action....

If I'm not wrong it's a bug solved in 2.4.6 On Thu, Jan 21, 2010 at 6:06 PM, magicboiz wrote:

Hi all

whenever a I do an "empty answer" to a customer, otrs tries to set the new ticket state to "closed successfully".....is there any way to configure otrs to not try to change it?

Thanks in advance.

Regards!!! --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/