Re: [otrs] Filtering and Auto Responses

On Friday, June 11, 2004 9:55 PM Juan Gonzalez wrote:

Quick snippit of my OTRS log from inside the system - should I be getting these from raw files somewhere?

The default is to log to your Syslog: http://doc.otrs.org/1.2/en/html/configfile-log.html

Fri Jun 11 12:40:02 2004 notice OTRS-PM3-10 New Ticket [2004061110003181] created (TicketID=1756, ArticleID=2191). Fri Jun 11 12:40:02 2004 error OTRS-PM3-10 LoopProtection!!! Send no more emails to '"customer care" '! Max. count of 40 has been reached!

The sniplets do not work, because there the loop protections already snapped in. Set in Config.pm: $Self{PostmasterMaxEmails} = 50; Now get the system to send a mail to customercare@joann.com. Watch the logs wether it succeeds.

Filters - I realize now that the comment for each one says From: customercare@joann.com and other info that does not pertain to most filters, but that should not affect my setup.

# Job Name: 1-Match

Your filters seem ok. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388