This is a long discussed point.
There is no way to send notification body part to customer whitin the mail
to notification of closure, there is probably someone that has hacked some
files to do this (you could try to search in mail-archive.org/otrs@otrs.org)
otherwise, agent has to close ticket sending "compose answer" (a link in the
ticket zoom) and setting new ticket state to closed.
On Tue, May 26, 2009 at 9:06 AM, aman
hi,
i am new to otrs (otrs 2.3.4 on a centos 5.2.) our requirement is when a agent close the ticket, notification should be sent to the sender of the ticket(Customer) & the notification should be the note that was written while closing the ticket.
close ticket notification with predefined static note(*** THIS IS JUST A NOTE *** The state of your ticket...............) is working fine.
but what about the dynamic note, any configuration changes.
thanks in advance, -- regards: Amanpreet Singh
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