28 Aug
2009
28 Aug
'09
1:17 p.m.
Lars, I believe what you mentioned is "Time units (work units):" but correct me if I'm wrong.
ah okay, I didn´t know this feature but I found it in SysConfig, e.g.: Ticket::Frontend::AgentTicketNote###TicketFreeTime: and there are several other results when you search for TicketFreeTime. I set two fields to "1" and now have two additional date pickers when I add a note. hth, Lars