Greetings,

I'm starting a new thread as this has gotten off the topic of the old thread.

I'm attempting to use a Generic Agent to do a one-time action across all tickets. I'd like to run a TicketCustomerUpdate event (leaving the customer to be the same as it is - simply triggering the event). This is so that a Dynamic Field mapping which happens on a TicketCustomerUpdate event will occur, copying the Dynamic Field to all tickets in the system.

Reviewing the parameters of the Generic Agent interface, I'm not seeing a method of causing an Event to occur on the ticket. Note that I'm not wanting to run the Generic Agent on an event. I'm trying to cause an event.

Any suggestions or documentation links appreciated.

Thanks,

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