You can. Login as agent and see on the "Phone View" (or whatever it is) menu. By using it, your agent can generate tickets on customer's behalf as he has received a call from them :))) On Wednesday 26 May 2004 16:39, Andrej Bazovkin wrote:
Hello!
I'm using OTRS 1.2.3. In Config.pm option $Self->{AgentCanBeCustomer} = 1; is present.
What is the way for an agent to act as customer and create his own tickets? I don't see any possibility to do this in agent's interface...
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