Re: [otrs] Address Book Search not working

21 Jan 2010

      Here are the logs:

Time Priority Facility Message
 Thu Jan 21 08:13:50 2010 error OTRS-CGI-10 First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece�
 Thu Jan 21 08:13:46 2010 error OTRS-CGI-10 First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece�
 Thu Jan 21 08:13:43 2010 error OTRS-CGI-10 First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece�
 Thu Jan 21 08:13:43 2010 error OTRS-CGI-10 First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece�
 Thu Jan 21 08:13:36 2010 error OTRS-CGI-10 First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece�
 Thu Jan 21 08:13:36 2010 error OTRS-CGI-10 First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece�
 Thu Jan 21 08:13:32 2010 error OTRS-CGI-10 First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece�
 Thu Jan 21 08:13:32 2010 error OTRS-CGI-10 First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece�
 Thu Jan 21 08:13:24 2010 error OTRS-CGI-10 First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece�
 Thu Jan 21 08:13:24 2010 error OTRS-CGI-10 First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece�

I also found out that we cannot log into the customer side of OTRS.  Looks like an issue with LDAP, but I can’t figure out what.

Thanks,
Gary

On 1/20/10 4:37 PM, "Nils Leideck - ITSM"  wrote:

Hi,

On 20.01.2010, at 17:05, Young, Gary wrote:

We recently upgraded our mail server to Exchange 2007.  Since making this
change the Address Book search feature in OTRS does not work.  If you enter
an name and click search it dos not return any results.  Anyone have this
issue before?

is there any information available in the OTRS logfile/syslog entries?

Nils Leideck

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