Hi Derek,
The time zone in the calendar does not change the create time for
tickets; create time for tickets would always be local time of the
user. If I create a ticket at 7 AM, this will always be 7 AM no matter
the time zone attached to the calendar of the queue. I hope this makes
sense.
If you enable TimeZoneUser in the configuration (and
TimeZoneAutoOffset as well) users see the tickets in their local time.
Which means that if you'd create a ticket at 9AM CET, and someone in
the UK is looking at the ticket, they see a create time of 8AM UK
time; which is what you'd expect.
The time zone offset in the calendar is really used for calculating
any escalations, it is used for calculating your actual business
hours.
--
Mike
On Mon, Jul 9, 2012 at 5:54 PM, Derek Kiely
Hi All,
I set up Core::Time::Calendar2 to have a TimeZone::Calendar2 of +5. I have then assigned this calendar to one of my queues, when I create a ticket in the queue it still shows the create time as the local time rather than the +5 hours time.
Any ideas on how to fix this? Is this possible?
I am using version 3.1.7 (upgraded recently from 2.4.4 via 3.0.1)
Derek Kiely
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