On Monday, May 10, 2004 10:50 AM
Dennis.Buehring@net-and-works.de
What do you mean by 'kill'? What do your logs say (OTRS, Apache)? Regards, Robert Kehl
The logs say nothing...
I can hardly only believe that. Did you have a look at them all?
By default, Apache logs in /var/log/apache/, /var/log/httpd/,
/var/log/apache2/ or /var/log/httpd2/. There are usually two logfiles,
"access_log" and "error_log" (sometimes the underscore "_" is a dot "."
or left away). It may well be your Apache logs to logfiles that are
split up by your virtual hosts. In rare cases, Apache logs to syslog,
what would require an advanced configuration.
OTRS logs to syslog by default, or to
After selecting the attachment and pressing the submit button OTRS hangs (that little progressbar of the IE indicating that it is trying
Did you try another browser, such as Mozilla/Firebird or Opera? The behaviour does not occur with small-sized attachments, does it?
to do something ) for about three minutes, after that i get a "Cannot find server or DNS" error... but DNS is not the Problem.
Which URL does the browser want to connect to? Does the request, if meant for your OTRS server, reach the server? You may check this with a paket sniffer like Ethereal. Run a copy on both machines, filter on http traffic only. Ethereal is available from http://www.ethereal.com/ (alongside its docs, btw...). Does the problem occur on localhost, too, ie. on the OTRS server itself? Do you have some kind of (Desktop) Firewall and/or virus scanner running? Does the behaviour go away when (temporarily) switching those off?
I use OTRS 1.1.2
After looking into most recent CHANGES, this shouldn't pose a problem ime. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388