Hi Maxim, Maxim Vexler schrieb:
Hi,
I'm using otrs 1.3 on debian sarge. I'm looking for a way to create more transparent ticket handling between the clients and the agents.
Now, in the "note" screen the only option I have for Note type: is note-internal. How can I add the option of "note-external" to the selection list ?
grep Kernel/Config/Defaults.pm and find: # --------------------------------------------------- # # defaults for add note # # --------------------------------------------------- # # default note type $Self->{DefaultNoteType} = 'note-internal'; $Self->{DefaultNoteTypes} = { 'note-internal' => 1, 'note-external' => 0, 'note-report' => 0, };
Thank you, Maxim.
Bye, Alex