Hello Martin, 1. I made my subscribtion :) 2. About forwarding ticket: I want to forward an ticket (not only an article) to an email address (not an OTRS member) Regards, Daniel Balan -----Original Message----- From: otrs@otrs.org otrs@otrs.org Sent: Wednesday, April 9, 2003, 7:39:58 PM, Martin Edenhofer> Hi Daniel, Martin Edenhofer> On Wed, Apr 09, 2003 at 02:07:12PM +0300, Daniel Balan wrote:
Is there a way to forward a ticket to one (ore more) email address by changeing the queue ? I don't want to use "Forward Article".
-=>> I don't know what you want to do with the ticket. Forward to other Martin Edenhofer> email address! Is the recipient a other agent or customer? Martin Edenhofer> Move Ticket is used to change the queue (queue is equal with category). Martin Edenhofer> Forward Article is used to forward it to an external email address ( Martin Edenhofer> not a OTRS queue). Martin Edenhofer> PS: You need to be subscribed on the mailing list to post on it! .-)
Daniel Balan
Martin Edenhofer> Martin Martin Edenhofer> -- Martin Edenhofer> Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ Martin Edenhofer> -- Martin Edenhofer> Old programmers never die. They just branch to a new address.