RE: [otrs] Notification Question

27 Mar 2008

      Hi,

I posted an email into dev@otrs but i hadnt any response from it about my request.

What someone could help me to say which file or files I should modify in order to resolve my request (in previous mail)

Many Thx!
Best Regards,
Julian.

-----Message d'origine-----
De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de Julien CHAMPSEIX
Envoyé : lundi 10 mars 2008 16:55
À : 'User questions and discussions about OTRS.org'
Objet : RE: [otrs] Notification Question
Importance : Haute

Yes but the problem is the following:

I'm notified when I have a new ticket in a queue but it's always using the default address system. I would be notified by different address following the Queue.

For example:

I have 3 queue:

File Hard::1
File Hard::2
File Hard::3

I would for each Ticket created in File Hard::1, each notification will be send with the sender toto@toto.com 
I would for each Ticket created in File Hard::2, each notification will be send with the sender titi@toto.com
I would for each Ticket created in File Hard::3, each notification will be send with the sender tatit@toto.com 

What I can settings up it in Filter ? in Queue ?

Many thx for all  help! 

Regards,
Julian. 

-----Message d'origine-----
De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de Shawn Beasley
Envoyé : jeudi 6 mars 2008 12:32
À : User questions and discussions about OTRS.org
Objet : Re: [otrs] Notification Question

Hi Julien,
...
Hi Guys,
I would know if it’s possible to use different sender for notification 
for a new ticket by each Queue.
For example:
For an queue called “prod” I would use sender toto@toto.com 
mailto:toto@toto.com for notification for a new ticket.
For an queue called “prod2” I would use sender toto2@toto.com 
mailto:toto2@toto.com for notification for a new ticket.
Each queue can use an individual system address for identification purposes!
...
Thx for all help!
Regards,
Julian.
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