Re: [otrs] Not sending email for new tickets?

On Sat, 18 Aug 2007, Nils Breunese (Lemonbit) wrote:

But is the queue selected? Notifications are only sent for selected queues.

This did the trick. Emails are now sent to agents for new tickets. I was hoping there was a way to /force/ this to happen, instead of requiring each agent to select this manually....any ideas (short of using a script to keep these selected in the "personal_queues" table..)? thanks! ..david --- david raistrick http://www.netmeister.org/news/learn2quote.html drais@icantclick.org http://www.expita.com/nomime.html